Hartware Technologies Contact and Support
Registered users of any of the purchased software get subsequent upgrades for free.
Some common issues to read before contacting support:
- Supported Trainers
- Search the FAQs for commonly asked questions.
- KICKR Studios please reference the KICKR Studio Guidance Documentation. Lots of good stuff in there.
- Smart ANT+ Trainer Studios please reference the Smart ANT+ Trainer Studio Guidance Documentation.
Launching any of the software prompts me to download the Microsoft .NET 4.5.2 framework.
You need the Microsoft.NET framework v4.5.2, which may be downloaded here.
PerfPRO Studio is not detecting my ANT+ stick.
Make sure you are not running any other software that may be using your ANT+ stick(s), such as Garmin's ANT Agent or Garmin's Core Update Service. If so, shut the
other software and/or services down then restart PerfPRO Studio. Read more at the FAQs page.
PerfPRO Studio is not picking up my serial (COM) ports (for CompuTrainer users).
This is most likely hardware related or a problem with your serial-to-usb drivers. The same problem most likely exists for all CompuTrainer related software on your
system. Contact RacerMate or visit their forum if
it is hardware related. You can also go to the FTDI site to download the latest serial-to-usb drivers. If you are
using any Prolific serial-to-USB adapters then make the switch over to FTDI and save yourself a lot of headaches.
Please be sure you are not running any RacerMate software at the same as PerfPRO. This always causes COM port issues as applications cannot share the same COM ports. Check the Troubleshooting documentation for more help.
I take your questions and suggestions seriously. If you have a good idea then expect the idea to be implemented
into PerfPRO in subsequent releases. Please feel free to contact me anytime. I may only be contacted
and usually respond within 24-48hrs unless out of town or on vacation. Meetings may be scheduled via Skype upon request.
Thank you for taking the time to look over my software.
Owner, Hartware Technologies.